D-Link DSM-320 - Manual (Page 107)

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Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limited
warranty for its product only to the person or entity that originally purchased the product from:
• D-Link or its authorized reseller or distributor and
• Products purchased and delivered within the fifty states of the United States, the District of Columbia,
U.S. Possessions or Protectorates, U.S. Military Installations, addresses with an APO or FPO.
Limited Warranty: D-Link warrants that the hardware portion of the D-Link products described below will
be free from material defects in workmanship and materials from the date of original retail purchase of the
product, for the period set forth below applicable to the product type (“Warranty Period”), except as
otherwise stated herein.
1-Year Limited Warranty for the Product(s) is defined as follows:
• Hardware (excluding power supplies and fans) One (1) Year
• Power Supplies and Fans One (1) Year
• Spare parts and spare kits Ninety (90) days
D-Link’s sole obligation shall be to repair or replace the defective Hardware during the Warranty Period at
no charge to the original owner or to refund at D-Link’s sole discretion. Such repair or replacement will be
rendered by D-Link at an Authorized D-Link Service Office. The replacement Hardware need not be new
or have an identical make, model or part. D-Link may in its sole discretion replace the defective Hardware
(or any part thereof) with any reconditioned product that D-Link reasonably determines is substantially
equivalent (or superior) in all material respects to the defective Hardware. Repaired or replacement
Hardware will be warranted for the remainder of the original Warranty Period from the date of original
retail purchase. If a material defect is incapable of correction, or if D-Link determines in its sole discretion
that it is not practical to repair or replace the defective Hardware, the price paid by the original purchaser
for the defective Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware. All
Hardware (or part thereof) that is replaced by D-Link, or for which the purchase price is refunded, shall
become the property of D-Link upon replacement or refund.
Limited Software Warranty: D-Link warrants that the software portion of the product (“Software”) will
substantially conform to D-Link’s then current functional specifications for the Software, as set forth in the
applicable documentation, from the date of original retail purchase of the Software for a period of ninety
(90) days (“Warranty Period”), provided that the Software is properly installed on approved hardware and
operated as contemplated in its documentation. D-Link further warrants that, during the Warranty Period,
the magnetic media on which D-Link delivers the Software will be free of physical defects. D-Link’s sole
obligation shall be to replace the non-conforming Software (or defective media) with software that
substantially conforms to D-Link’s functional specifications for the Software or to refund at D-Link’s sole
discretion. Except as otherwise agreed by D-Link in writing, the replacement Software is provided only to
the original licensee, and is subject to the terms and conditions of the license granted by D-Link for the
Software. Software will be warranted for the remainder of the original Warranty Period from the date or
original retail purchase. If a material non-conformance is incapable of correction, or if D-Link determines
in its sole discretion that it is not practical to replace the non-conforming Software, the price paid by the
original licensee for the non-conforming Software will be refunded by D-Link; provided that the non-
conforming Software (and all copies thereof) is first returned to D-Link. The license granted respecting
any Software for which a refund is given automatically terminates.
Non-Applicability of Warranty: The Limited Warranty provided hereunder for hardware and software of
D-Link’s products will not be applied to and does not cover any refurbished product and any product
purchased through the inventory clearance or liquidation sale or other sales in which D-Link, the sellers,
or the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case,
the product is being sold “As-Is” without any warranty whatsoever including, without limitation, the Limited
Warranty as described herein, notwithstanding anything stated herein to the contrary.
Submitting A Claim: The customer shall return the product to the original purchase point based on its
return policy. In case the return policy period has expired and the product is within warranty, the customer
shall submit a claim to D-Link as outlined below:
• The customer must submit with the product as part of the claim a written description of the Hardware
defect or Software nonconformance in sufficient detail to allow D-Link to confirm the same.
• The original product owner must obtain a Return Material Authorization (“RMA”) number from the
Authorized D-Link Service Office and, if requested, provide written proof of purchase of the product
(such as a copy of the dated purchase invoice for the product) before the warranty service is provided.
Warranty
USA Only