Bose Wave Radio III - Manual (Page 19)

English – 19
M
AINTAINING
Y
OUR
W
AVE
® R
ADIO
III
Troubleshooting
Customer service
If you lose your remote, additional remotes are available
from Bose
® Customer Service. For additional help in
solving problems, contact Bose Customer Service. See
the phone numbers listed inside the back cover.
Cleaning
Use only a soft dry cloth to clean the enclosure of your
Wave
® radio
III. If necessary, you may use a soft-
bristled attachment to gently vacuum the front of the
enclosure. Do not use any liquid cleaning solutions,
solvents, chemicals, alcohol, ammonia, or abrasives.
CAUTION: Do not allow liquids to spill into any openings
in the enclosure. If liquids get into the unit, unplug the
product immediately. Call Bose
® Customer Support as
soon as possible to arrange for service. See the list of
phone numbers inside the back cover.
Problem What to do
System does not function • Make sure the power cord is fully plugged into an operating electrical outlet.
• Unplug the power cord from the AC wall outlet for 10 seconds and then reconnect it; this will
reset the system.
• Tap the touch pad on the top of the system to see if the system turns on (page 9).
No sound • Turn the volume up.
• Press Mute.
• Press AUX to listen to an external source connected to the AUX IN input.
• Make sure the external source is turned on and the volume on the external source is turned up.
• Disconnect headphones from the system (connecting headphones mutes the speakers).
Poor sound quality • If listening to an AM or FM source, try turning the Talk Radio mode on or off (page 10).
• If listening to an AUX source, make sure you are using a stereo cable and that it is fully
inserted.
Remote control is inconsis-
tent or does not work • Operate the remote control closer to the unit.
• Check that the remote control battery is installed with positive (+) polarity facing up.
• Replace the remote control battery.
• Check for interference from fluorescent room lighting, sunlight, or dust or dirt on lens.
• Try the unit in a different location.
AM reception is weak • Adjust the internal antenna by rotating the unit slightly one way and then the other.
• Move the unit farther from a TV, refrigerator, halogen lamps, dimmer switches, or other elec-
tronic equipment that generates electrical noise.
• If neither suggestion works, you may be in an area of weak AM signal coverage.
FM reception is weak • Extend the power cord as much as possible. The power cord acts as an FM antenna. See
“Connecting to power” on page 6.
• Try an external antenna. Call Bose ® Customer Service to order an external FM antenna.
Seine_SRA_OG.book Page 19 Monday, November 7, 2011 11:54 AM