RTA Products RTA-B002 - Manual (Page 14)

PRODUCT WARRANTY
TECHNI MOBILI DESK WARRANTY
LIMITED 5-YEAR WARRANTY
RTA Products, LLC warrants to the Original Purchaser who acquired a new product from RTA Products or its
authorized resellers that this product will be free from defects in its workmanship and materials, under normal
use and service conditions, as described herein. "Defects" as used in this warranty
imperfections that impair the use of the furniture or product. RTA products will repair or replace, at is option,
without charge to the original purchaser ‘other than freight from purchaser to RTA Products, only the defective
products or parts for a period of FIVE (5) Years.
Replacement parts can only be supplied if parts are available. Items out of production may be unavailable.
This warranty will be effective for the applicable time period beginning the date of purchase on your original
sales receipt. RTA product’s obligation under this warranty is limited to repairing or replacing products or parts
This warranty is Original Purchaser’s sole remedy for product defects, and this warranty does not extend to
any product, or damage to any product, caused by or attributed to abuse or misuse, products used for
used, maintained, or extended hereunder is in lieu of any and all other warranties, express or implied, including
desks made with PVC Laminate surface should not be exposed to direct sunlight, as it may damage the
material. Damage of this nature is not covered under this warranty.
RTA Products will not be responsible for indirect, special, incidental or consequential damages. This warranty
is limited to merchandise purchased in the Continental United States. Some States do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to
state.
RTA Products will advise you of the procedure to follow in making warranty claims. The following are the
procedures for warranty claims:
a. Call us Monday – Friday, from 9am-5pm (Eastern Time) at (866) 782-8262 to explain the defect and give
your name, address and phone number. Please have ready the model number of our product, date and place
of purchase. You can also write to us by e-mail to
[email protected] and include the same
information.
b. If we determine that replacement will remedy the situation, and in order to determine the extent or the cause
of the defect, purchaser will need to send the part in question at purchaser’s expense. Once we receive the
part, we will examine it and determine whether the claim is valid (or not), and then proceed to send the
replacement. We will ship the replacement at our expense.