Troubleshooting – PocketBook Basic Touch User Manual
Page 86

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8. Follow the on-screen instructions with pictures:
connect USB cable to the Device
and
Press Menu Key
NOTE: You can check your Firmware version in
Main menu > Set-
tings > About device > Software > Firmware Version
Troubleshooting
Error Message
Reason
Correction Method
No upgrade image 
found
File SWUSDATE.BIN
cannot be found on the
microSD card. Make
sure the file is in the
root folder of the card.
Delete some files from 
the Device and copy 
SWUSDATE.BIN file on it 
one more time. Repeat 
the download fr
.
Upgrade image is
corrupted or Image
is empty
SWUSDATE.BIN file is 
damaged or there is no 
space available on the 
microSD card.
Delete some files from 
the Device and copy 
SWUSDATE.BIN file on it 
one more time. Repeat 
the download fr
.
Error. A different 
firmware version is 
installed on the device
A firmware file of an 
older version is stored 
in the device internal 
memory.
Delete the old version of 
the firmware file from the 
Device’s internal memory 
root folder
