NEMO Equipment TENSH - Manual (Page 6)

NEMO Warranty
NEMO guarantees every product we sell. We put great effort into
choosing the best materials and providing you with the highest
level of workmanship. If one of our products does not meet your
expectations during its useful life, we promise to repair it, replace
it, exchange it, or give you a refund at our discretion. NEMO does
not warranty products against normal wear and tear, unauthor-
ized modifications or alterations, improper use, improper
maintenance, misuse or neglect or if the product is used for a
purpose for which it is not intended. Except as expressly set forth
in these terms and conditions, NEMO is not liable for any direct,
indirect or consequential damages arising out of or resulting
from the use of a NEMO product. The warranties set forth in these
terms and conditions are in lieu of all other warranties, express or
implied, including without limitation, implied warranties of
merchantability or fitness for a particular purpose.
NEMO Repair
If you have any problems with a NEMO product, please contact
Rainy Pass Repair, Inc., the industry leader in outdoor product
care, for repair or replacement. If you have any questions
regarding warranty and repair, or if you need to send a product
in for service, please call Rainy Pass. It is not necessary to clean
the item before sending, but it will be appreciated if you remove
any excessive soiling. Rainy Pass will be happy to give you advice
about safely cleaning your product. Please provide the following
when you send a NEMO product to Rainy Pass:
A note with your name, phone number, address, e-mail
and problem description. A repair form can be
downloaded at:
www.nemoequipment.com/pdf/NEMO_repairform.pdf
Mark all damaged areas on the product with masking tape.
Pack the product in a sturdy cardboard box with plenty of
room. If possible, use the original box to reduce waste.
Ship to:
Rainy Pass Repair, Inc.
4415 Stone Way North
Seattle, WA 98103 To contact Rainy Pass:
Phone: 1.888.747.7867
Email: [email protected]
www.rainypass.com
Seam Sealing
Poles
“I woke up in a puddle!”
Did you seam seal your tent? There are many places on the
outside of Tenshi™ where we chose to stitch through the
waterproof tent shell in order to provide maximum strength. It
is necessary to seam seal these areas to make the tent
watertight. Please see the Tent Setup section for details on the
necessary areas to seam seal. Seamgrip® can be used on all
exterior sewn seams if you choose. It adds strength in addition
to waterproofness. Allow to dry overnight. Note that
Seamgrip® can stick to itself even after curing, so it is best to
lightly dust fully cured areas with talcum powder. Please visit
www.mcnett.com for more information.
The best way to fix a broken pole is with the repair sleeve that
came with your tent. If the pole is cracked or broken cleanly, the
repair sleeve should slide in place over the damaged area. If the
pole is bent or has a burr around the break, it may be necessary
to cut or file the damaged area. A temporary fix may be possible
by taping another pole or extra tent stake alongside the
damaged area. Contact NEMO to order replacement poles.
“My tent was caught in an avalanche and one of the poles
was broken”
“I sliced my tent while digging it out during a storm”