NEMO Equipment ASASH - Manual (Page 6)

NEMO Warranty
NEMO guarantees every product we sell. We put a great effort
into choosing the best materials and providing you with the
highest level of workmanship. If one of our products does not
meet your expectations during its useful life, we promise to
repair it, replace it, exchange it, or give you a refund at our
discretion. NEMO does not warranty products against normal
wear and tear, unauthorized modifications or alterations,
improper use, improper maintenance, misuse or neglect or if the
product is used for a purpose for which it is not intended. Except
as expressly set forth in these terms and conditions, NEMO is not
liable for any direct, indirect or consequential damages arising
out of or resulting from the use of a NEMO product. The
warranties set forth in these terms and conditions are in lieu of all
other warranties, express or implied, including without limitation,
implied warranties of merchantability or fitness for a particular
purpose.
NEMO Repair
If you have any problems with a NEMO product, please contact
Rainy Pass Repair, Inc., the industry leader in outdoor product
care for repair or replacement. If you have any questions
regarding warranty and repair, or if you need to send a product
in for service, please call Rainy Pass. It is not necessary to clean
the item before sending, but it will be appreciated if you remove
any excessive soiling. Rainy Pass will be happy to give you advice
about safely cleaning your product. Please provide the following
when you send a NEMO product to Rainy Pass:
A note with your name, phone number, address, e-mail
and problem description. A repair form can be
downloaded at:
www.nemoequipment.com/pdf/NEMO_repairform.pdf
Mark all damaged areas on the product with masking tape.
Pack the product in a sturdy cardboard box with plenty of
room. If possible, use the original box to reduce waste.
Ship to:
Rainy Pass Repair, Inc.
4415 Stone Way North
Seattle, WA 98103 To contact Rainy Pass:
Phone: 1.888.747.7867
Email: [email protected]
www.rainypass.com
Poles
First, make sure you are OK, and then direct your attention to the
tent. The best way to fix a broken pole is with the repair sleeve
that came with your tent. If the pole is cracked or broken cleanly,
the repair sleeve should slide in place over the damaged area. If
the pole is bent or has a burr around the break, it may be
necessary to cut or file the damaged area. A temporary fix may be
possible by taping another pole or extra tent stake alongside the
damaged area. Contact NEMO to order replacement poles.
“A tree fell on my tent and one of the poles was broken!”
Avoid rough ground, especially rocks and pavement.
Make sure the tent is clean and dry before packing.
Store the tent unpacked to allow air circulation.
Occasionally inspect the tent for wear and tear.
Do not store the tent exposed to UV light.
Tips for Extending the Life of Your Tent
Fabric
Always pack and store your tent dry! Mildew is not only smelly
and bad for the tent materials, it is also unhealthy. Contact Rainy
Pass Repair (see below) for advice about safely removing mildew.
“My tent has a mildew smell.”
We use a ripstop weave pattern to prevent tears from expanding
in the fabrics, but tears can happen. Make sure the area you
choose to set up your tent is free of sharp rocks, sticks, or thorns.
Take care when using any sharp tools near your tent! Remember
that your tent is your home in the mountains and it’s made of
lightweight fabric. Small tears in the fly can be reinforced with
the included Tear-Aid patch on the inside of the fabric. The
Tear-Aid will only stick well to the inside of the fly. Larger areas
can be hand-stitched and sealed with Seamgrip®, or you can
send your tent to Rainy Pass for repair. (See information below).
“I sliced my tent on a sharp tree branch!”