Before calling for service, Problem possible cause possible solution – Sears KENMORE 911.3235S User Manual
Page 10
Attention! The text in this document has been recognized automatically. To view the original document, you can use the "Original mode".
BEFORE CALLING FOR SERVICE
Tosaveyou time and money, before making a service call, check the list below for any problem
you may feel you have with the performance of your cooktop. If the problem Is something you
cannot repair, use the Consumer Service Numbers located at the back of this manual.
When
making any calls, have the model number, repair parts list, use and care manual
and the date of purchase available.
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Cooktop
knobs
will not turn.
Knob isn't pushed
down.
Push knobs down to turn.
Cooktf^
burners
will not light.
a.
Gas supply.
b.
Power supply.
c.
Spark ignition.
d.
Power supply.
e.
Cleaning.
f.
Burner assembly.
g. Knob not re-installed
correctly.
a.
Gas supply not connected or not
turned on.
b.
Cooktop not properly grounded or
polarized.
c.
See installation instruction.
d.
No electricity to unit; check for tripped
fuse or circuit breaker.
e.
Soil clogging holes in burner head.
Clean holes.
f.
Cooktop burner top not replaced
correctly.
See
removable
parts
section.
g.
Push knob down on the stem; match
the flat part of the stem with flat side of
the knob.
10