Cisco MM275 - Manual (Page 6)

TROUBLE SHOOTING/CORRECTIVE ACTION GUIDE:
Service Information
Black & Decker offers a full network of company-owned and authorized service
locations throughout North America. All Black & Decker Service Centers are staffed
with trained personnel to provide customers with efficient and reliable power tool
service.
Whether you need technical advice, repair, or genuine factory replacement parts,
contact the Black & Decker location nearest you.
To find your local service location, refer to the yellow page directory under
“Tools—Electric” or call: 1-800-54-HOW-TO.
WARRANTIES
Full Two-Year Home Use Warranty
Black & Decker (U.S.) Inc. warrants this product for two years against any defects in
material or workmanship. The defective product will be replaced or repaired at no
charge in either of two ways:
The first, which will result in exchanges only, is to return the product to the retailer from
whom it was purchased (provided that the store is a participating retailer). Returns
should be made within the time period of the retailer’s policy for exchanges (usually 30
to 90 days after the sale). Proof of purchase may be required. Please check with the
retailer for their specific return policy regarding returns that are beyond the time set for
exchanges.
The second option is to take or send the product (prepaid) to a Black & Decker owned
or authorized Service Center for repair or replacement at our option. Proof of
purchase may be required. Black & Decker owned and authorized service centers are
listed under “Tools-Electric” in the yellow pages of the phone directory.
This warranty does not apply to accessories. This warranty gives you specific legal
rights and you may have other rights which vary from state to state. Should you have
any questions, contact the manager of your nearest
Black & Decker Service Center
.
Deck Warranty
Lifetime Warranty for DECK only against any defects in material or workmanship.
This product is not intended for commercial use.
PROBLEM CORRECTIVE ACTION
-Motor will not start - Check fuse or circuit breaker to ensure power is to
outlet
- Check extension cord with another
electrical device to ensure cord is good.
- Call customer service respresentative
1 800 54 HOW TO
-Motor keeps slowing down - The underside of the mower may be plugged with
clippings, UNPLUG mower and clean out.
- Grass may be too tall, try pushing at a slower pace, or
raise cut height.
- Check blade sharpness and balance, and correct if
required.
- If mulching, it may be too much grass, UNPLUG mower
and attach discharge chute to disperse grass
-
Runs but poor cut results - The blade may be dull, unplug mower and carefully
check for sharpness.
- Blade may be damaged(bent or badly chipped),
UNPLUG mower and replace if necessary.
- Grass may be too high or thick for cutting height,
UNPLUG mower and raise cutting height.
-Excess vibration - Blade may be loose, UNPLUG mower and check blade
for tightness.
- Blade may be bent or badly chipped , UNPLUG mower
and replace if necessary.
- Blade may be unbalanced. Refer to blade balancing
section of instruction manual.
-Mower is hard to push - Mower is too close to the ground with the amount of
grass being cut, UNPLUG mower and raise cutting
height.
- UNPLUG mower and check wheels and axles to
ensure all are rotating easily.
-Mower leaves clumps of grass - Too much grass, UNPLUG mower and raise cutting
height.
- If mulching, it may be too much grass, UNPLUG mower
and attach discharge chute to disperse grass
- UNPLUG mower and carefully check blade for
sharpness.
- Grass may be too wet to cut. Wait for grass to dry.
-Discharge/Bag plugging - Grass may be too wet, try again when grass is dry.
- Too much grass, UNPLUG mower and raise cutting
height.
Imported by
Black & Decker (U.S.) Inc.,
701 E. Joppa Rd.
Towson, MD 21286 U.S.A.
See ‘Tools-Electric’
– Yellow Pages –
for Service & Sales
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