Pro Boat PRB3311 - Manual (Page 2)

Distributed exclusively by Horizon Hobby Inc.
www.horizonhobby.com
©2007 Horizon Hobby, Inc. 10831
(ii) replace, any Product determined by
Horizon to be defective. In the event of a
defect, these are the Purchaser’s exclusive
remedies. Horizon reserves the right to
inspect any and all equipment involved in
a warranty claim. Repair or replacement
decisions are at the sole discretion of
Horizon. This warranty does not cover
cosmetic damage or damage due to acts of
God, accident, misuse, abuse, negligence,
commercial use, or modification of or to
any part of the Product. This warranty
does not cover damage due to improper
installation, operation, maintenance, or
attempted repair by anyone other than
Horizon. Return of any goods by Purchaser
must be approved in writing by Horizon
before shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR
SPECIAL, INDIRECT OR CONSEQUENTIAL
DAMAGES, LOSS OF PROFITS OR
PRODUCTION
OR COMMERCIAL LOSS IN ANY WAY
CONNECTED WITH THE PRODUCT,
WHETHER SUCH CLAIM IS BASED IN
CONTRACT, WARRANTY, NEGLIGENCE, OR
STRICT LIABILITY. Further, in no event
shall the liability of Horizon exceed the
individual price of the Product on which
liability is asserted. As Horizon has no
control over use, setup, final assembly,
modification or misuse, no liability shall be
assumed nor accepted for any resulting
damage or injury. By the act of use, setup
or assembly, the user accepts all resulting
liability.
If you as the Purchaser or user are not
prepared to accept the liability associated
with the use of this Product, you are
advised to return this Product immediately
in new and unused condition to the place
of purchase.
Law: These Terms are governed by Illinois
law (without regard to conflict of law
principals).
Safety Precautions
This is a sophisticated hobby Product and
not a toy. It must be operated with caution
and common sense and requires some
basic mechanical ability. Failure to operate
this Product in a safe and responsible
manner could result in injury or damage to
the Product or other property. This Product
is not intended for use by children without
direct adult supervision.
The Product manual contains instructions
for safety, operation and maintenance.
It is essential to read and follow all the
instructions and warnings in the manual,
prior to assembly, setup or use, in order
to operate correctly and avoid damage or
injury.
Questions, Assistance, and Repairs
Your local hobby store and/or place of
purchase cannot provide warranty support
or repair. Once assembly, setup or use of
the Product has been started, you must
contact Horizon directly. This will enable
Horizon to better answer your questions
and service you in the event that you may
need any assistance.
For questions or assistance, please
direct your email to productsupport@
horizonhobby.com, or call 877.504.0233
toll-free to speak to a service technician.
Inspection or Repairs
If this Product needs to be inspected
or repaired, please call for a Return
Merchandise Authorization (RMA). Pack the
Product securely using a shipping carton.
Please note that original boxes may be
included, but are not designed to withstand
the rigors of shipping without additional
protection. Ship via a carrier that provides
tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted
at our facility. A Service Repair Request is
available at www.horizonhobby.com on the
“Support” tab.
If you do not have internet access, please
include a letter with your complete name,
street address, email address and phone
number where you can be reached during
business days, your RMA number, a list of
the included items, method of payment
for any non-warranty expenses and a brief
summary of the problem. Your original
sales receipt must also be included for
warranty consideration. Be sure your
name, address, and RMA number are
clearly written on the outside of the
shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must
include your original sales receipt verifying
the proof-of-purchase date. Provided
warranty conditions have been met, your
Product will be repaired or replaced free of
charge.
Repair or replacement decisions are at the
sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by
warranty the repair will be completed
and payment will be required without
notification or estimate of the expense
unless the expense exceeds 50% of
the retail purchase cost. By submitting
the item for repair you are agreeing to
payment of the repair without notification.
Repair estimates are available upon
request. You must include this request with
your repair. Non-warranty repair estimates
will be billed a minimum of ½ hour of labor.
In addition you will be billed for return
freight. Please advise us of your preferred
method of payment. Horizon accepts
money orders and cashiers checks, as well
as Visa, MasterCard, American Express,
and Discover cards. If you choose to pay
by credit card, please include your credit
card number and expiration date. Any
repair left unpaid or unclaimed after 90
days will be considered abandoned and will
be disposed of accordingly.
Please note: non-warranty repair is only
available on electronics and model engines.
Electronics and engines requiring
inspection or repair should be shipped to
the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty
inspection or repair should be shipped to
the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any
questions or concerns regarding this
product or warranty.