Troubleshooting – Philips Bluetooth-Stereo-Headset User Manual
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Troubleshooting
Problem
Possible cause
Solution
Bluetooth headset does
not switch on.
Battery is very low.
Charge your Bluetooth
headset
No connection to mobile
phone.
Bluetooth disabled.
Enable Bluetooth on your
mobile phone and turn
the headset on.
Mobile phone cannot find
headset
Headset may not be in
pairing mode. (Pairing
mode lasts for 3 min.)
Put your headset in pair
ing mode as described.
Pairings may have been
reset or headset
has
been
previously paired with
other device.
Start the pairing process
as describe above.
Redialing does not work.
Your mobile phone may
not support this feature.
Voice dialing does not
work.
Your mobile phone may
not support this feature.
The headset is connected
to the Bluetooth stereo
enabled phone, but music
wf//
play on phone only.
Phone may have option to
listen to music via speaker
or headset
Check your phones user
guide on how to transfer
the music to the headset
("A/V headset,A2DP
headset, Bluetooth Stereo
headset’* etc.)
Audio quality when
streaming from phone is
very low.
Phone may not beAlDP
compatible and only sup
port (mono) HSPIHFP.
Check your
phones
compatibility.