Trouble shooting guide – Country Flame Bayvue DV 30 User Manual
Page 43

Version 1.0h
42
TROUBLE SHOOTING GUIDE
SYMPTOM PROBLEM CORRECTIVE
ACTION
No spark at the pilot burner
Check that the wire is connected to the 
push button igniter. 
Check if the push button igniter needs 
tightening. 
Replace pilot assembly if ceramic 
insulator is cracked or broken. 
Spark gap is incorrect
Spark gap should be 1/16" to 1/8" 
from the electrode tip and the pilot 
burner. Light the pilot with a match 
and adjust the electrode tip to the 
required spark gap and proper 
location. 
Pilot will not light
No gas at the pilot burner
Check that the manual valve(s) is 
(are) turned on. 
Check the pilot orifice for 
blockage. 
Replace the valve. 
Call the gas distributor. 
Out of Propane
Fill the tank
Pilot goes out when 
the gas knob is 
released 
System is not correctly purged 
Out of Propane gas 
Pilot flame is not large enough 
Pilot flame is not engulfing the 
generator (thermocouple) 
 
Thermocouple shorting 
Faulty valve 
Faulty thermocouple 
 
Purge the gas line. 
Fill the tank. 
Turn up the pilot flame. 
Gently twist the pilot head to 
improve the flame pattern around 
the generator (thermocouple). 
Clean the thermocouple. 
Replace valve. 
Replace thermocouple. 
 
Pilot burning: no 
gas to main burner; 
gas knob “on” 
Main burner is plugged
Remove stoppage in the orifice.
Main burner goes 
out; pilot stays on 
Pilot flame is not large enough or 
not engulfing the thermocouple 
Turn the pilot flame. Gently twist 
the pilot head to improve the flame 
pattern around the thermocouple. 
Thermocouple 
Shorting 
Clean thermocouple and valve 
terminals 
Check that the thermocouple 
insulation is not frayed and 
grounding out on the fireplace 
housing or burner support. 
Burner Flame 
yellow and lazy 
Dirt in the burner orifice 
Wrong orifice 
Clogged flue 
Improper gas pressure 
Remove and clean. 
Replace orifice. 
Clean flue. 
Adjust regulator. 
