C. Crane 19f - Manual (Page 62)

60 1-800-522-8863 (TUNE) • ccrane.com
I N F O R M AT I O N & P O L I C I E S
WARRANTIES
Our products all come with their full manufacturerʼs warranty; usually one year
parts and labor, unless noted. If you have a problem with one of our products,
you may want us to service the warranty. Please call for a Return Authori-
zation
number before returning an item for service. When we know whatʼs
coming back and whatʼs wrong, we can process your return more efficiently.
Please carefully pack and insure any item you send in for service to protect
your investment.
OUR SATISFACTION GUARANTEE
If an item proves to be unsatisfactory within 30 days of receipt, you may return
it to us for a full refund or credit toward other products. Please call for a
Return Authorization
number before returning an item. Returned products,
original cartons and manuals must be in “as new” condition for a full refund. A
reasonable deduction will be made for any damaged or missing items. Please
keep the catalog. Sorry, no refunds on kits or custom cable and fittings. Be
sure to carefully pack and insure your return.
Unless we have an unusual circumstance or error, our prices are good through
May 1, 2009.
PRIVACY POLICY
We do not release any information about you without your permission.
Our next catalog, #20, will mail in early May 2009. If you or a friend would like
to receive a new catalog a few times a year, check the box on the order form,
mail us a postcard, email or call us. Thank you for your support.
BARGAINS ON RETURNED ITEMS
Because we offer our satisfaction guarantee, we sometimes have merchandise
available at about 10% off our prices. The only flaw is usually wrinkled packing
material. Each item is carefully checked out and thoroughly cleaned. Full
factory warranty is still in effect.
Our 30-day satisfaction policy still applies!
To our knowledge we are one of the few electronics companies that does not
sell returns as new.
Give us a call to find out what is available or check out our website for these
“orphaned” items at
ccrane.com
. We invite you to sign up for our free weekly
email notification of available returned items, new products, and special sale
offers at
ccrane.com/subscribe
CUSTOMER SERVICE PROMISE
• We will provide a full refund, except shipping, if your item is returned to us
within 30 days after your receipt. Please return in “as new” condition, with
all accessories and paperwork, or a restocking fee may be charged.
• We will never sell a used item as new.
• We will never sell your name or information to anyone.
If you enjoy our catalog and our commitment to customer service, please
request to be on our exclusive mail list.
Note: The only way to get on our mail list for future catalogs is for you to ask,
or for us to make an error. If you are receiving more than one catalog or you
have moved, we need to know. Please call us at 800-522-8863 or go to
ccrane.com/address-update