Technical support, Product specifications, Troubleshooting – Luma Comfort HCW10B User Manual
Page 13: Echnical, Upport

13
Say Goodbye to Ugly Products
T
ECHNICAL
S
UPPORT
Luma Comfort is committed to providing a premier service experience. If you 
are experiencing any technical issues with your product related to either setup 
or operation, please contact our product support team at 1-866-737-6390 or 
[email protected]. 
P
RODUCT
S
PECIFICATIONS
Model:
HCW10B
Product Dimensions:
9.8” x 5.6” x 9.9”
Product Weight:
5.1 pounds
Voltage:
120V
Wattage:
105W
Mist Type:
Cool and warm mist
Tank Size:
7.3 pints
Mist Settings:
3
Noise Level (dB):
40dB
Warranty:
1 year manufacturer’s warranty
T
ROUBLESHOOTING
Problem
Possible Cause(s)
Possible Solution
Low water 
alarm/indicator 
is on, but 
there’s still 
water in the 
tank. 
The air intake vent is blocked.
Place the humidifier on a hard, 
flat surface, and make sure the 
vent on the bottom of the unit 
is clear of obstruction. 
 
An odor is 
coming from 
the humidifier. 
There is a buildup of minerals 
or bacteria inside the unit, or 
there is leftover residue from 
the manufacturing process. 
Clean the unit according to the 
instructions above. 
There is a 
pink/orange 
buildup in the 
water tank. 
There is build up of common 
airborne bacteria inside the 
tank. 
Clean the tank with a 
disinfectant. Clean the water 
tank regularly and change 
water on a daily basis to avoid 
future buildup. 
 
 
 
 
