Help & troubleshooting – Vizio VAP430 - Quickstart Guide User Manual
Page 19
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HELP & TROUBLESHOOTING
I am having trouble connecting to my network.
•
If you are using an Ethernet cable, ensure it is securely connected to your router/modem and the
Stream Player.
•
If you are connecting wirelessly, try repositioning the Stream Player or your router/modem for the best
wireless connection.
•
Turn all devices off. Restart your router/modem.
•
Try to use another internetHtonnected device. If it is not working correctly, call your internet service
provider [ISP].
There is no picture on the TV.
•
Ensure all devices are plugged in. Turn all devices on.
•
Set your TV input to the HDMI port the Stream Player is connected to.
•
Ensure the HDMI cable connected to your TV is connected to the OUT port on the Stream Player. See
page 8.
•
Press the INPUT button. Select a different app or input souroe.
There is a picture but no sound.
•
Ensure your TV is not set to MUTE.
•
Increase the volume on your TV.
•
If you are using a cable or satellite box. increase the volume on that device.
•
If the issue only happens with one app, try restarting that app or checking the in-app settings.
The remote control is not working.
•
Ensure the battery tray is inserted properly. See page 11.
•
Place new batteries into the remote.
•
TIP:
Your Player is also compatible with many USB keyboards and mice. Connect the keyboard or
mouse to the USB port on the player to use.
How do I reset the Stream Player to factory default settings?
1. WARNING; All of your data will be deleted.
Press the
V Button on
your remote.
2.
Select
Settings > System Settings > Restore to Factory Settings.
3.
Confirm that you wish to reset the unit back to default by selecting RESET.
4.
The player will reboot. Follow the on-screen instructions.