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If you need assistance or service, Before calling for assistance – Whirlpool 4ED27DQ User Manual

Page 28

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IF YOU NEED ASSISTANCE OR SERVICE

If You Need Assistance Or

Service

Performance problems often result from little things you can fix without tools. Please read the
chart below before calling for service on your appliance.

1. Before calling for assistance ...

Listed in this chart are the most common problems consumers run into with their appliances.
Please read through this and see if it can solve your problem.

PROBLEM

CHECK THE FOLLOWING

Your refrigerator
will not

Is the power supply cord firmly plugged into a live circuit with proper

voltage?

operate

Has a household fuse or circuit breaker blown/tripped?

Is the Refrigerator Control set to the OFF position?

The lights do

not work

Is the power supply cord firmly plugged into a live circuit with proper

voltage?

Has a household fuse or circuit breaker blown/tripped?

Is a bulb burned out?

The ice maker
does not work

Is the freezer cold enough to make ice? It could take overnight for

the freezer to reach the proper temperature.

Is the ON/OFF lever in the ON (down) position? (See page 17.)

Is the water valve turned on?

Does the water line have a clog or leak?

You hear unfamil­
iar sounds or a

rattling/jingling
noise

Is something on top of or behind the refrigerator?

Some new sounds are normal. See “Understanding the sounds you
may hear” on page 22.

There is water in
the defrost pan

This is normal on hot, muggy days. Make sure the refrigerator is level
so the pan does not overflow.

The motor seems
to run too much

Are the condenser coils dirty?

Has the door been opened often? Has a large amount of food been
added at one time? The motor naturally runs longer if these things
happen.

Is the room hot? If the room is too warm, the motor runs longer to
keep the unit cool.

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