COBY electronic MPC945 - Manual (Page 12)

Common Troubleshooting
Problems Possible Solutions
No Power
*Ensure that the HOLD button is turned off
*The Battery level may be too low. Charge the unit.
*Reset the unit.
Song Freezes
*Make sure your WMA file(s) are not DRM protected.
*The file(s) are corrupted or damaged.
*Unsupported file format (ACC, WAV, M4A…Etc.)
MP3 Player not recognized
by the Computer
*Check the connections
*Switch USB ports
*Go into the player SETTING and change the
CONNECTION to either MSC or AUTO.
No sound after file transfer
*Ensure that the headphone is attached securely to the
player.
*Make sure your WMA file(s) are not DRM protected
*Unsupported file format (ACC, WAV, M4A…Etc.)
Video Conversion Error
*Ensure that the original file plays on your computer. If not,
then you will need to obtain the codec for that file.
*Unsupported format
Video Issues
*Make sure that you are using the correct output frame size
and the correct output frame rate.
*For the best output frame size, set the MTV Video
Converter to 128X128 @ 15fps
Volume Issues
*To change the volume, press the DOWN button twice.
*Once the Volume appears, press the UP/Down to change
Volume
If you are still having difficulty with your MP3 player, please contact Customer
Care, Hours of operation, Monday-Friday 8:00 AM – 8:30:00 PM EST, Saturday and
Sunday 9:00 AM – 5:30 PM EST. You can also reach us online at
[email protected] or [email protected]
1-800-727- 3592