BlackVue DR500-HD V2.00 - Manual (Page 38)

Before Requesting A/S Service
It is required for users to back up important data regularly from
the storage device (to other separate media). Depending on the
situation, it will be necessary to delete the data from the internal
storage device (component). It might be necessary to delete all
the data from the product for A/S Service. So it is required for us-
ers to back up important data by themselves before requesting
A/S Service. For all A/S services, it is assumed that the user has
already backed up their data, so there is no additional back-up
process. Therefore, it is important to note that we will not be held
responsible for any data lost during A/S service.