AltiGen MAXCS 7.0 MaxMobile User Guide for iPhone - Manual (Page 28)

24 MaxMobile Communicator iPhone Edition
Errors and Troubleshooting
The following errors may be displayed as login or connectivity errors.
Error Message Description Solution
Login failed. Please
verify extension and
password are correct. The password entered
in the Settings screen is
incorrect for the exten-
sion. Correct the extension and/or
password in the Settings
screen.
A MaxMobile license
is required. Please
contact your adminis-
trator. No MaxMobile license
has been assigned to
your extension. Ask your administrator to
assign a MaxMobile license to
your extension.
Unable to establish a
data connection to
server. Please try
again later. You are not connected
to
MAX Communication
Server .
If you try too soon to log in to
MaxMobile after changing net-
work settings, you may get this
error message When you
switch the phone’s network
setting, wait at least a minute
for the new setting to take
effect.
Cannot retrieve exten-
sion list . OR
Cannot retrieve voice
mails. OR
Cannot get the opera-
tor number. OR
Cannot get the system
table: Line Park.
Please try again later.
(OR similar errors) Make sure you have enough
data bars on your phone. If you
don’t, try moving to a different
location. OR
Log out and log in again.
Timeout: Server failed
to respond. Check your settings in the Set-
tings screen and make sure
they are accurate. OR
Make sure you have enough
data bars on your phone. If you
don’t, try moving to a different
location.