Panasonic KV-SS25D - Manual (Page 17)

Troubleshooting
If a problem occurs while the unit is being used, first check the following items. If the unit still malfunctions,
switch it OFF, and call service.
Symptom Possible Cause Remedy
Power indicator does not light
when the power switch is turned
ON.
The power plug has come out. Insert the power plug firmly.
The fuse has blown.
Pull out the power plug, then call
service. Foreign matter is lodged in the
fan, preventing it from rotating.
Scanning takes a long time to
start, or does not take place at all.
The fluorescent lamp in the scan­
ner has reached the end of its life.
Call service.
The ambient temperature is less
than 15°C (59T).
Use the unit in a room where the
ambient temperature is between
15“C and 30‘’C (59T and 86T).
Documents are not fed
while scanning.
Documents are not loaded cor­
rectly.
Align the front edges of the docu­
ment, place them firmly against
the document feed slot, then start
scanning.
V
i ::1 j
Various covers are open. Close the covers firmly.
8v There is a paper jam.
Remove the jammed paper (see
page 12).
The rollers are dirty. Wipe the rollers (see page 13).
Multiple sheet feeding problem
occurs.
The rollers are dirty.
Wipe the rollers (see pages 13
and 14).
Document stops during a scan.
The document is creased or torn,
or has a length of more than legal
or less than 91 X55nmi (3.6X2.2in).
Make a copy of the document on
paper of the specified size [be­
tween 91 X 55 mm (3.6x2.2in.) and
Legal] and scan the copy.
Document stops or is not fed
smoothly during a scan.
The rollers are dirty. Wipe the rollers (see page 13).
The scanned document is blank.
The document to be scanned was
loaded face down (upside down).
Load the document correctly.
The scanned document is com­
pletely blank.
The fluorescent lamp in the scan­
ner has reached the end of its life.
Call service.
Scanned document is skewed.
The document guides were not
touching the edges of the docu­
ment, or the documents was
skewed when loaded.
Set the document guides or the
document correctly.
Vertical lines appear on the
scanned document.
The white reference plate, scan­
ning section glass or the rubber
rollers are dirty.
Wipe the dirty part with a clean
cloth (refer to page 13).
The computer cannot connect to
the scanner.
The unit of the same SCSI ID num­
ber is connected to the computer.
Change the SCSI ID number.
When the scanner is connected to
the SCSI terminal, the terminator
is not connected.
Turn the SCSI terminator switch
ON, or connect the registrator to
the SCSI connector.
When the scanner is not con­
nected to the SCSI terminal, the
SCSI terminator switch is turned
ON.
Turn the SCSI terminator switch
OFF.
The computer cannot recognize to
the scanner.
Turn the power of the computer
OFF. Turn the power of the scan­
ner ON, then turn the power of
the computer ON again.
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