Cuisinart Coffee PLUS 12-Cup Programmable Coffeemaker & Hot Water System CHW-12 - Manual (Page 10)

10
LIMITED THREE-YEAR
WARRANTY
We warrant that your Cuisinart ® Coffee PLUS ®
12-Cup Programmable Coffeemaker and Hot Water
System will be free of defects in materials and
workmanship under normal home use for 3 years
from the date of original purchase.
We recommend that you visit our website,
www.
cuisinart.com for the fastest, most efficient way to
complete your product registration. However,
product registration online does not eliminate the
need for the consumer to maintain the original
proof of purchase in order to obtain the warranty
benefits. In the event that you do not have proof of
purchase date, the purchase date for purposes of
this warranty will be the date of manufacture.
If your Cuisinart
® Coffee PLUS ® unit should prove
to be defective within the warranty period, we will
repair it, or if we think necessary, replace it. To
obtain warranty service, simply call our toll-free
number, 1-800-726-0190, for additional information
from our Customer Service Representatives, or
send the defective product to Customer Service at
Cuisinart, 7811 North Glend Harbor Blvd.,
Glendale, AZ 58307.
To facilitate the speed and accuracy of your return,
please enclose $10.00 for shipping and handling of
the product.
Please pay by check or money order (California
residents need only supply proof of purchase and
should call 1-800-726-0190 for shipping
instructions).
NOTE: For added protection and secure handling
of any Cuisinart product that is being returned, we
recommend you use a traceable, insured delivery
service. Cuisinart cannot be held responsible for
in-transit damage or for packages that are not
delivered to us. Lost and/or damaged products are
not covered under warranty. Please be sure to
include your return address, daytime phone
number, description of the product defect, product
model number (located on bottom of product),
original date of purchase, and any other
information pertinent to the product’s return.
This Cuisinart
® Coffee PLUS ® unit has been
manufactured to the strictest specifications and
has been designed for use with the authorized
accessories and replacement parts.
This warranty expressly excludes any defects or
damages caused by accessories, replacement
parts, or repair service other than those that have
been authorized by Cuisinart.
This warranty does not cover any damage caused
by accident, misuse, shipment or other than
ordinary household use.
This warranty excludes all incidental or
consequential damages. Some states do not allow
the exclusion or limitation of these damages, so
these exclusions may not apply to you.
CALIFORNIA RESIDENTS ONLY:
California law provides that for In-Warranty Service,
California residents have the option of returning a
nonconforming product (A) to the store where it
was purchased or (B) to another retail store that
sells Cuisinart products of the same type.
The retail store shall then, at its discretion, either
repair the product, refer the consumer to an
independent repair facility, replace the product, or
refund the purchase price less the amount directly
attributable to the consumer’s prior usage of the
product. If the above two options do not result in
the appropriate relief to the consumer, the
consumer may then take the product to an
independent repair facility, if service or repair can
be economically accomplished. Cuisinart and not
the consumer will be responsible for the
reasonable cost of such service, repair,
replacement, or refund for nonconforming products
under warranty.
California residents may also, according to their
preference, return nonconforming products directly
to Cuisinart for repair, or if necessary, replacement,
by calling our Customer Service Center toll-free at
1-800-726-0190.
Cuisinart will be responsible for the cost of the
repair, replacement, and shipping and handling for
such products under warranty.
BEFORE RETURNING YOUR CUISINART
PRODUCT
If you are experiencing problems with your
Cuisinart product, we suggest that you call our
Cuisinart Customer Service Center at 1-800-726-
0190 before returning the product to be serviced. If
servicing is needed, a representative can confirm
whether the product is under warranty and direct
you to the nearest service location.
Important: If the nonconforming product is to be
serviced by someone other than Cuisinart’s
Authorized Service Center, please remind the
servicer to call our Customer Service Center at
1-800-726-0190 to ensure that the problem is
properly diagnosed, the product serviced with
the correct parts, and the product is still under
warranty.