Control4 V2 - Manual (Page 2)

About this Document
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Everyday Easy are registered trademarks or trademarks of Control4
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and specifications subject to change without notice.
Part Number: 200-00193 Rev A 6/25/2010
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Troubleshooting
Problem Possible Cause Possible Solution
Error: could
not play
video.
Unsupported video
file.
Corrupt file.
Make sure the video file is in a format supported
by the Media Player. Try converting the video
file into a format known to be compatible with
the Media Player.
If possible create a new version of the video
from the original. Playing the video file on a
computer can help you determine if the file is
corrupted. This can help you confirm that the
video file is in a format that the Media Player
supports also.
Error: cannot
find video file.
NAS drive offline.
A video file has been
deleted from the NAS
drive.
Ensure that your NAS drive is powered ON,
properly connected to the network, and Enabled
in Composer.
Add the video file to the NAS drive (scanning
the video again in Composer is required also).
Video play-
back is not
smooth or
has pauses or
skips.
Problem with the
video file.
Network bandwidth
issues.
Network Attached
Storage issues.
If possible, create a new version of the video
from the original. If this is a high-definition video
file, try reducing the video resolution.
Ensure that there is sufficient bandwidth avail-
able for video playback. Playback of multiple
video files over the network or large internet
downloads during video playback can limit
network availability and impact video playback
quality. The Media Player buffers approximately
10 seconds of video to help alleviate these
problems, but if network issues persist then
video playback issues may arise. If needed
work with a networking professional to ensure
your network has sufficient available bandwidth
for video playback.
Ensure that the NAS where your video files are
stored is functioning properly
Poor Video
Quality.
The video file is
encoded in a low
resolution.
If possible, create a new version of the video
from the original using higher resolution set-
tings.
Wrong
language is
playing.
The video may have
multiple language
tracks.
Provide the video file with only the desired
language track
Video plays,
but there is
no audio.
The Audio track is
encoded in DTS sur-
round sound.
Unsupported audio
codec.
The Media Player supports DTS pass through
only – meaning that it will pass the DTS signal
through the digital optical (S/PDIF) and HDMI
connections to a Receiver or TV, which must
then decode the DTS signal. A DTS-compatible
Receiver or TV is required for DTS audio to
work. When playing a video file that has DTS
encoded audio, the Media Player will not output
any audio over the Left/Right RCA audio
outputs.
If possible, create a new version of the video
from the original.
The table below provides troubleshooting information that may
be useful to you.