Dell SP2208WFP Monitor - Manual (Page 32)

Product Specific Problems
Universal Serial Bus (USB) Specific Problems
Camera is not
detected The camera is
not working
and the LED is
on Remove and insert the USB cable.
Reinstall the Dell Webcam Software and drivers. See installing your Dell Webcam Software for more information.
Poor Focus The camera
captures fuzzy
or unclear
videos and
pictures Verify that the protective film has been removed from the camera and the camera lens is clean.
Clean the camera surface using a damp, soft lint-free cloth.
Increase the available ambient light or change the source of light.
Reset the camera defaults through the Dell Webcam Console. See Using the Camera for more information.
Ensure that the Color Depth settings in Display Properties is set to 16-bit color or higher. NOTE: Lower color depth
settings result in poor-quality images.
NOTE: The integrated webcam operates at a lower resolution than most commercially available digital cameras. Most
commercial digital cameras are 4 mega pixel or higher. The integrated webcam operates up to 2.0 mega pixel.
Poor quality
video on the
Internet The camera
captures
grainy images
while using it
on the
Internet Check your internet connection speed. A slow Internet connection could cause similar problems with the video. It is
recommended to use a broadband connection with good throughput.
Color Problem The images
are tinted red,
blue, or green
Reset the camera defaults through the Dell Webcam Console. See Using the Camera for more information.
Adjust the camera color settings through Dell Webcam Console. See Using the Camera for more information.
No Image Blank screen Increase the available ambient light, change the direction of the camera, or change the source of light.
Reset the camera defaults through the Dell Webcam Console. See Using the Camera for more information.
Adjust the contrast levels using the Dell Webcam Console. See Using the Camera for more information.
Ensure the camera is detected correctly by the Windows operating system.
Slow frame
rate in video
capture mode The capture
video is not
smooth The video capture especially in high resolution is a resource intensive task, reduce the video recording resolution.Select No
Compression for video in the Video Recording settings.
Install the latest DirectX and the latest webcam driver.
Audio and
video is not
synchronized The captured
video and
audio are not
synchronized The video capture, especially in high resolution is a resource intensive task. Reduce the video recording resolution.Select No
Compression for video in the Video Recording settings.
Microphone is
not working The webcam
captures video
but not sound Speak closer to the microphone.
The integrated microphone is designed to have a wider reception area for recording. it still has its limits. Try moving closer to
the microphone or ensure that you are within the recording area for the microphone.
Check if the volume is muted. To enable sound:
1. Click Start®Control Panel®Sound and Audio Devices.
2. Click to uncheck the box next to Mute.
Set the correct audio source in Dell Webcam Center. To select the correct audio source:
1. In the Dell Webcam Center, click Tools®Audio Source Control.
2. Select Monitor Webcam (SP2208WFP) in the Audio Source drop down list
3. Adjust the Volume slider to obtain the desired audio level.
Test the microphone. Try testing the microphone using an application other than the Dell Webcam Center. To test the
microphone,
1.Click Start®Control Panel®Sound and Audio Devices.
2.Click the Voice tab.
3.Click the Test Hardware button and follow the instructions.
If the recording is successful, reset the camera defaults or reinstall the Dell Webcam Software. See Using the Camera for
more information.
SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS
Screen image is too small Image is centered on screen, but does not fill
entire viewing area. l Perform monitor reset on All Settings.
Cannot adjust the monitor with the
buttons on the front panel OSD does not appear on the screen. l Turn off the monitor, unplug the power cord and then plug
back and turn on the monitor.
NOTE: When choosing DVI-D mode, the Auto Adjust function is not available.