Dell U3014 Monitor User Manual
Page 66
Brightness Problems
Picture too dim or too bright
Reset the monitor to Factory Settings.
Adjust brightness & contrast controls via OSD.
Geometric Distortion
Screen not centered correctly
Reset the monitor to Factory Settings.
Horizontal/Vertical Lines
Screen has one or more lines
Reset the monitor to Factory Settings.
Perform monitor self-test feature check and determine if these lines are also in self-test mode.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
If you’re using DVI connection, ensure that a Dual Link DVI cable is used (Supplied together with
the monitor).
Check for loose connection. Unplug & reconnect if required.
Synchronization Problems
Screen is scrambled or appears torn
Reset the monitor to Factory Settings.
Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
Check for bent or broken pins in the video cable connector.
Restart the computer in the
safe mode.
If you’re using DVI connection, ensure that a Dual Link DVI cable is used (Supplied together with
the monitor).
Check for loose connection. Unplug & reconnect if required.
Safety Related Issues
Visible signs of smoke or sparks
Do not perform any troubleshooting steps.
Contact Dell immediately.
Intermittent Problems
Monitor malfunctions On & Off
Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
Reset the monitor to Factory Settings.
Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
Missing Color
Picture missing color
Perform monitor self-test feature check.
Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
Check for bent or broken pins in the video cable connector.
Wrong Color
Picture color not good
Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the
application.
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the Color
Management is turned Off.
Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Run the built-in diagnostics.
Image retention from a static image
left on the monitor for a long period
of time
Faint shadow from the static image
displayed appears on the screen
Use the Power Management feature to turn Off the monitor at all times when not in use (for more
information, see
Alternatively, use a dynamically changing screensaver.