Cooper Lighting Sure-Lites Lifeway II Series - Manual (Page 17)

113904 – System Users Manual
16
RETURN MATERIAL AUTHORIZATION (RMA) POLICY
No return material is accepted without written "Return Material Authorization"(RMA). An
RMA number is obtainable by contacting the Field Service Department.
Every effort will be made to correct problems over the phone before a RMA is granted or a
service trip made. Cooperation will save both time and expense for customer and
manufacturer.
If it is deemed necessary to return material, the RMA number must appear on shipping
labels, packing slips, and bills of lading.
OUT OF WARRANTY REPAIR CHARGES AND LABOR
Contact Field service for current parts and labor rates. A minimum rate will be assessed.
The manufacturer will not proceed with repairs of an out of warranty unit until authorization
in the form of a purchase order is received from the customer. The unit for repair must be
returned prepaid with an RMA number on the carton. For travel to the job site, a quote "Not
to Exceed" estimate will be given. A purchase order to cover that amount is required before
a trip to the job site is made.