Granite Digital SATA 2 Bay Aluminum Series - Manual (Page 18)

Granite Digital • 3101 Whipple Rd. • Union City, Ca. 94587 www.granitedigital.com
Page 18
Warranty and Service
Granite Digital warrants your SATAVue Hot-Swap System against any
defects in material and workmanship, under normal use, for a period of one
year following its date of purchase. In the event this product is found to be
defective within the warranty period, Granite Digital will, at its option, repair
or replace the defective unit.
This warranty is void: a) if the unit is operated or stored under abnormal
use and maintenance conditions; b) if the unit is repaired, modified or
altered, unless such repair, modification or alteration is expressly authorized
in writing by Granite Digital; c) if the unit is subjected to abuse, neglect,
lightning strike, electrical fault, improper packaging, or accident; d) if the
unit is installed improperly; e) if the serial number of the unit is defaced or
missing.
Granite Digital will not, under any circumstances, be liable for direct,
special, or consequential damages such as, but not limited to, damage or
loss of property or equipment, loss of profits or revenues, cost of replace-
ment goods, or expense or inconvenience caused by service interruptions.
Under no circumstances will any person be entitled to any sum greater than
the purchase price paid for the unit.
To obtain warranty service, you must contact Granite Digital’s Technical
Support Department by calling 510-471-6442. They will attempt to diag-
nose and correct your problem by phone. If the unit does not function prop-
erly, they will issue a Return Material Authorization (RMA) number. You may
be asked to furnish proof of purchase to confirm that the unit is still under
warranty. Also have the serial number available.
All enclosures returned to Granite Digital must be securely packaged
and shipped postage prepaid. All the product returns must be authorized in
advance by Granite Digital’s Technical Support Department. Authorization is
confirmed by issuance of the RMA number, which must be written promi-
nently on the outside of the box in which the defective unit is returned to
Granite Digital.