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Customer assistance – FORD 2001 Focus User Manual

Page 273

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Customer assistance

273

Ford extended service plan

You can get more protection for

your new car or light truck by

purchasing Ford Extended Service

Plan (Ford ESP) coverage. Ford

ESP is an optional service contract

which is backed by Ford Motor

Company or Ford Motor Service

Company (in the U.S.) and Ford of

Canada (in Canada). It provides:
• Protection against repair costs

after your New Vehicle Limited

Warranty period expires;
and
• other benefits during the

warranty period (such as

reimbursement for rentals and

towing).
You may purchase Ford ESP from

any participating Ford or

LincolnĆMercury or Ford of Canada

dealer. There are several plans

available in various time, distance

and deductible combinations which

can be tailored to fit your own

driving needs. Ford ESP also offers

reimbursement benefits for towing

and rental coverage. (In Hawaii,

rules vary. See your dealer for

details.)
When you buy Ford ESP you

receive PeaceĆofĆMind protection

throughout the United States and

Canada, provided by a network of

more than 5,200 participating

Ford, LincolnĆMercury and Ford of

Canada dealers.

If you did not take advantage of the

Ford Extended Service Plan at the

time of purchasing your vehicle,

you may still be eligible. Please

contact your dealer for further

information. Since this information

is subject to change, please ask

your dealer for complete details

about Ford Extended Service Plan

coverage options.
Also, please be aware that some

dealers offer service contracts that

are not backed by Ford Motor

Company or Ford of Canada. On the

surface, many independent plans

appear to be like Ford's. The

problem is that they can often

require the use of nonĆfactory

approved parts and have much

more complex and restrictive

claims coverage terms than Ford.
At Ford Motor Company and Ford

of Canada, we are dedicated to

providing Ford, Lincoln and

Mercury vehicle owners with

programs that will enhance your

ownership experience and protect

you from unexpected repair bills.

Genuine Ford ESP is the only

Extended Service Plan that enables

us to provide that service.