FORD 2012 Focus v.3 - Manual (Page 101)

USB/Media issues
Issue Possible
Cause(s)
Possible Solution(s)
I’m having trouble
connecting my
device. Possible device
malfunction.
• Try turning off the device,
resetting the device or removing
the battery of the device and try
to connect your device again.
• Ensure that you are using the
manufacturer’s cable.
• Ensure that the USB cable is
properly inserted into your device
and the USB port in the vehicle.
• Ensure that your device does
not have an auto—install program
or active security settings.
SYNC does not
recognize my
device when I turn
on the car. This is a device
limitation. Ensure that you are not leaving
your device in your vehicle during
very hot or cold temperatures.
Bluetooth audio
won’t stream.
• This is a phone
dependent feature.
• The device is
not connected.
• Ensure that the device is
connected to SYNC and that you
have pressed play on your device.
SYNC doesn’t
recognize music
that is on my
device.
• Your music files
may not contain
the proper artist,
song title, album
or genre
information.
The file may be
corrupted.
The song may
have copyright
protection which
does not allow it
to play. • Ensure that all song details are
populated.
• Some devices require you to
change the USB settings from
mass storage to MTP class.
Entertainment Systems
100
2012 Focus (foc)
Owners Guide, 3rd Printing
USA (fus)