FORD 2013 Transit Connect v.2 - Manual (Page 307)

Voice Command Issues
Issue Possible
Cause(s)
Possible Solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.
• You may be
using the wrong
voice commands,
OR
• You may not be
saying the name
exactly as it is
saved, OR
• Contacts in
your phonebook
may be very short
and similar, or
they may contain
special characters,
OR
• Your phonebook
contacts may be
saved in CAPS. • Review the phone voice
commands at the beginning of
the phone section.
• Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved as
Joe Wilson, say “Call Joe Wilson”.
• The system works better if you
list full names, such as “Joe
Wilson” rather than “Joe”.
• Do not use special characters
such as 123 or ICE, as the
system does not recognize them.
• If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “Call
J-A-K-E”.
306 SYNC®
2013 Transit Connect (tst)
Owners Guide gf, 2nd Printing, November 2012
USA (fus)