432 sync – FORD 2013 Taurus v.3 User Manual

Page 433

Phone Issues

Issue

Possible Cause(s)

Possible Solution(s)

The system
says
Phonebook
Downloaded
but my
phonebook in
SYNC is empty
or is missing
contacts.

Limitations on your
phone’s capability.

• Try pushing your phonebook

contacts to SYNC by using the Add
Contacts feature.

• If the missing contacts are stored

on your SIM card, try moving them
to the device memory.

• Remove any pictures or special

ring tones associated with the
missing contact.

I am having
trouble
connecting my
phone to
SYNC.

• This is a

phone-dependent
feature, OR

• Possible phone

malfunction.

• Go to the website to review your

phone’s compatibility.

• Try turning off the device,

resetting the device or removing the
device’s battery, then trying again.

• Try deleting your device from

SYNC, deleting SYNC from your
device and trying again.

• Check the security and auto

accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.

• Update your device’s software

firmware.

• Turn off the Auto phonebook

download setting.

Text messaging
is not working
on SYNC.