FORD 2014 Escape v.2 - Manual (Page 321)

Voice command issues
Possible solution(s) Possible cause(s) Issue
· Do not use special charac-
ters in the title. The system
does not recognize them.
· Review the Phone voice
commands at the beginning
of the phone section. · You may be using the
wrong voice commands.
· You may be saying the
name differently than the
way you saved it. SYNC does not understand
or is calling the wrong
contact when I want to
make a call.
· Make sure you are saying
the contacts exactly as they
are listed. For example, if
you save a contact as Joe
Wilson, say "Call Joe
Wilson".
· Contacts in your phone-
book may be very short and
similar, or they may contain
special characters.
· The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe". · Your phonebook contacts
may be in CAPS.
· Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
· If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E".
318
Escape/Kuga (TM2)
SYNC™