FORD 2015 Flex - Manual (Page 525)

USB and media issues
Issue Possible
cause(s)
Possible solution(s)
I am having
trouble connecting
my device. Possible device
malfunction.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Make sure you are using the
manufacturer’s cable.
• Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
• Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when I turn
on the car. This is a device
limitation. Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Bluetooth audio
does not stream.
• This is a
phone-dependent
feature, OR
• The device is
not connected.
Make sure the device is
connected to SYNC and that you
have pressed play on your device.
SYNC does not
recognize music
that is on my
device.
• Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
• The file may be
corrupted, OR
• The song may
have copyright
protection which
does not allow it
to play.
• Make sure that all song details
are populated.
• Some devices require you to
change the USB settings from
mass storage to MTP class.
524 MyFord Touch® (If Equipped)
2015 Flex (471)
Owners Guide gf, 1st Printing, October 2014
USA (fus)