Obtaining service – Revel M22 User Manual

Page 16

DIMENSIONS & WEIGHT

Width:

8.625 inches (21.9cm)

Height: 14.5 inches (36.8cm)

39.937 inches (101.4cm) with
optional stand

Depth:

11.875 inches (30.2cm) with grille

Weight: 24 pounds (10.8kg) without

packaging

Specifications are subject to

change without notice.

OBTAINING SERVICE

Before returning a loudspeaker for warranty
or non-warranty service, contact Harman
Specialty Group Customer Support to
determine the extent of the problem and to
obtain a Return Material Authorization
(RMA) number. No loudspeakers will be
accepted without an RMA number issued
from Harman Specialty Group.

If a Revel loudspeaker must be returned for
repair, Harman Specialty Group will
assume no responsibility for the loudspeaker
during shipment from the customer to
Harman Specialty Group, whether the
loudspeaker is or is not covered under
warranty.

All returns must be:

•

well-packaged using the original
packing materials (if possible)

•

properly insured and consigned

•

pre-paid to a reliable shipping agent

The following information must be
included when a loudspeaker is returned
for service:

•

name

•

company name

•

street address, city, state, and zip code

•

telephone number, including area code
and country code (if applicable)

•

loudspeaker serial number

•

a detailed description of the problem

•

the preferred method of return shipment

•

RMA number clearly marked on both
the inside and outside of the package

Do not return accessories such as owner’s
manuals unless instructed to do so.

To contact Harman Specialty Group
Customer Support:

Telephone:

781-280-0300

Service Fax:

781-280-0499

Sales Fax:

781-280-0495