Warranty and service information – E-flite UMX Spacewalker RTF User Manual
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EN
Warranty and Service Information
Country of Purchase
Horizon Hobby
Phone Number/Email Address
Address
United States of
America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/
RequestForm/
4105 Fieldstone Rd
Champaign, Illinois,
61822 USA
Horizon Product Support
(Product Technical Assistance)
www.quickbase.com/db/
bghj7ey8c?a=GenNewRecord
888-959-2305
Sales
888-959-2305
United Kingdom
Service/Parts/Sales:
Horizon Hobby Limited
Units 1–4 , Ployters Rd,
Staple Tye Harlow, Essex,
CM18 7NS, United Kingdom
+44 (0) 1279 641 097
Germany
Horizon Technischer Service
Christian-Junge-Straße 1
25337 Elmshorn, Germany
Sales: Horizon Hobby GmbH
+49 (0) 4121 2655 100
France
Service/Parts/Sales:
Horizon Hobby SAS
11 Rue Georges Charpak
77127 Lieusaint, France
+33 (0) 1 60 18 34 90
China
Service/Parts/Sales:
Horizon Hobby – China
Room 506,
No. 97 Changshou Rd.
Shanghai, China 200060
+86 (021) 5180 9868
Return Merchandise Authorization (RMA) number. Pack
the Product securely using a shipping carton. Please
note that original boxes may be included, but are not
designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides
tracking and insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives
and is accepted at our facility. An Online Service Request
is available at http://www.horizonhobby.com/content/_
service-center_render-service-center. If you do not have
internet access, please contact Horizon Product Support
to obtain a RMA number along with instructions for
submitting your product for service. When calling Horizon,
you will be asked to provide your complete name, street
address, email address and phone number where you can
be reached during business hours. When sending product
into Horizon, please include your RMA number, a list of
the included items, and a brief summary of the problem.
A copy of your original sales receipt must be included
for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of the
shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you
have any issue with a LiPo battery, please contact the
appropriate Horizon Product Support offi ce.
Warranty Requirements
For Warranty consideration, you must include your
original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met,
your Product will be serviced or replaced free of charge.
Service or replacement decisions are at the sole discretion
of Horizon.
Non-Warranty Service
Should your service not be covered by warranty,
service will be completed and payment will be
required without notifi cation or estimate of the
expense unless the expense exceeds 50% of the retail
purchase cost. By submitting the item for service you are
agreeing to payment of the service without notifi cation.
Service estimates are available upon request. You must
include this request with your item submitted for service.
Non-warranty service estimates will be billed a minimum
of ½ hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashier’s
checks, as well as Visa, MasterCard, American Express,
and Discover cards. By submitting any item to Horizon
for service, you are agreeing to Horizon’s Terms and
Conditions found on our website http://www.horizonhobby.
com/content/_service-center_render-service-center.
ATTENTION: Horizon service is limited to Product
compliant in the country of use and ownership.
If received, a non-compliant Product will not be
serviced. Further, the sender will be responsible for
arranging return shipment of the un-serviced Product,
through a carrier of the sender’s choice and at the
sender’s expense. Horizon will hold non-compliant
Product for a period of 60 days from notifi cation, after
which it will be discarded.