Bosch Gas Ranges - Manual (Page 42)

Service
English 40
How to Obtain Service or Parts To reach a service representative, see the contact information at the front of the
manual. Please be prepared with the information printed on your product data
plate when calling.
Product Data Plate The data plate shows the model and serial number. Refer to the data plate on the
appliance when requesting service. It is located on the frame near the drawer.
Open the drawer to view it.
Oven light will not turn off Check for obstruction in oven door. Check to see if hinge is bent. When the
Sabbath feature is activated, the oven light will stay on or off (as selected
during set-up) during the entire Sabbath mode.
Cannot remove lens cover on light There may be soil build-up around the lens cover. Wipe lens cover area
with a clean dry towel prior to attempting to remove the lens cover.
Oven will not Self-Clean properly Allow the oven to cool before running Self-Clean. Always wipe out loose
soils or heavy spillovers before running Self-Clean. If oven is badly soiled,
set oven for a five-hour Self-Clean. See Preparing the Oven to Self-Clean.
Clock and timer are not working properly Make sure there is electrical power to oven. See Clock and Timer sections.
Porcelain chips When oven racks are removed and replaced, always tilt racks upward and
do not force them to avoid chipping the porcelain.
“F” and a number appears in display and
control beeps This is a fault code. Press Off to clear the display and stop beeping. Reset
oven if necessary. If fault code remains and beep continues, record fault
code, cancel oven and call authorized service technician.
With a new range there is a strong odor
when oven is turned on This is normal with a new range and will disappear after a few uses. Oper-
ating the self-clean cycle will also “burn-off” the smell more quickly.
Control does not react when the pad is
touched Be sure that pad is clean. Touch the center of the touchpad. Use the flat
part of your finger.
Fan is not running during a convection
mode On some modes, the convection fan does not come on at the beginning of
the cycle. This is normal. If the fan is not running at the beginning of the
cycle, wait 15 minutes and then check again. If the fan is still not running,
call service.
Fan turns off and on during the cycle The convection fan turns off while the oven door is open. It resumes when
the door is closed again.
Fan is running during modes that don’t
use convection On some models, the convection fan will run while the oven is preheating
for the bake mode. This is normal.
Warm air or steam escapes from oven
vent It is normal to see or feel steam or warm air escaping from the oven vent.
Do not block the vent.
Table 12: Oven Troubleshooting Chart
Oven Problem
Possible Causes and
Suggested Solutions
Figure 18: Data Plate
Data Plate