Faq (frequently asked questions), Technical support – UVP Life Science User Manual
Page 9
UVP
L
IFE
S
CIENCE
S
OFTWARE
-
9
-
FAQ
(F
REQUENTLY
A
SKED
Q
UESTIONS
)
The “Camera” portion of the software is grayed out
Ensure that the driver has been loaded for the camera. If the correct driver has been
loaded, select Preferences in the Camera Menu and select the correct camera model
from the dropdown menu.
Check that all camera connections are secure, including USB and power cables.
I cannot view captured images in external software programs
Many of UVP’s systems are capable of capturing images greater than 8-bit grayscale.
These images are usually saved to their native 12- or 16-bit files but require conversion
to 8-bit for compatibility with basic imaging software.
I see horizontal bars in my images
In most cases, the horizontal bars in the image are the UV bulbs in the transilluminator.
Using the correct emission filter will eliminate the tubes from view.
Other programs don’t recognize the changes I’ve made to the image
For other programs to display the changes made to the image within LS Software,
changes must be “flattened” into the new image. To flatten layers, go to Image >
Annotations > Layer Actions > Flatten Layers. Then, save the image using the File >
Save As… menu. If desired, save this new image with a unique filename so that the new
image does not overwrite the original image.
T
ECHNICAL
S
UPPORT
UVP offers expert technical support on all UVP products. If there are any questions about product
use, operation or repair, contact UVP’s offices at the locations below.
If you are in North America, South America,
East Asia or Australia:
If you are in Europe, Africa, the Middle East or
Western Asia:
Call (800) 452-6788 or (909) 946-3197, and ask
for Technical Support during regular business
days, between 7:00 am and 5:00 pm, PST.
Call +44(0) 1223-420022, and ask for Customer
Service during regular business days between 9:00
am and 5:30 pm.
E-mail your message to:
Fax Technical Support at (909) 946-3597
Fax Customer Service at +44(0) 1223-420561
Write to: UVP, LLC. 2066 W. 11
th
Street, Upland,
CA 91786 USA
Write to: Ultra-Violet Products Ltd. Unit 1, Trinity Hall
Farm Estate, Nuffield Road, Cambridge CB4 1TG UK