Longevity STICKWELD 315 - Manual (Page 4)

250/315 DC ARC Welders
Page 3 of 25
Warranty
A manufacturer's limited warranty covers parts only, unless indicated below, and is furnished for
five years from the date of purchase warranting the product to be free of material defect or
workmanship as follows:
Plasma Cutters, Welders, and Multi-Purpose Welders (Coverage for Parts and Labor for five
years from the purchase date at our facility).
In the event of product failure or malfunction, the purchaser/recipient must contact
LONGEVITY™ GLOBAL, INC. to obtain an RMA (return or missing) number and a location
of a designated repair facility. The welder, plasma cutter, multi-purpose unit, or any other
welding related equipment comes with warranty on all internal components. The torch, cables,
power cord, clamps, air regulator, argon regulator, hoses, case, paint, and consumables are not
covered under warranty. Packages that are not pre-approved for return, and that do not have an
RMA number will be refused and returned to the purchaser/recipient at the purchasers/recipients
own cost. The product must be returned in its original packaging, with all accompanying
components. Repair or replacement of the defective product will be at our option. The
repaired/replaced product will then be returned to the purchaser. LONGEVITY Global, Inc. will
cover the return and replacement shipping charges (both ways) for units in need of warranty
within and only for the first 30 days from the purchase date. After the 30 days from the purchase
date, the purchaser shall be responsible for all shipping and handling costs of returning (both
ways) the defective/faulty products for repair or replacement. We are not responsible for lost
returns. The labor coverage only applies if the unit is serviced at our facility or one of our
authorized dealers. We will not reimburse the labor if your wish to have a third-party or
unauthorized repair technicians work on the product.
Shipping Damage
Your machine is insured against damage during shipping. Keep all packing materials and
containers in case machine must be returned. We will initiate a claim with the shipping company
to cover damage or loss. If there is shipping damage upon opening your package, our customer
service team will work with you to get the matter resolved.