Environmental Express Soil-Cell - Manual (Page 7)

800.745.8218 / 843.576.1147 / www.environmentalexpress.com Environmental Express • 5
Soil-Cell: Operation and Instruction Manual About Your HotBlock TM
Limited Warranty
The Environmental Express HotBlock TM is warranted against defects in materials and workmanship when used in
accordance with applicable instructions, for a period of one year from the date of shipment. This warranty extends to parts,
labor, and any approved transportation charges. This warranty applies only to damage or failure caused by normal laboratory
use. The warranty is limited to product repair. If Environmental Express is unable to repair the HotBlock
TM , the customer may,
at his or her option, receive a replacement unit or a full refund. Operating the HotBlock TM at temperatures higher than 150°C
will void the warranty.
Environmental Express makes no other warranty, expressed or implied for this product with respect to merchantability,
fitness for a particular use or any other matter. Environmental Express is not liable for any consequential or compensatory
damages arising from use of, or in conjunction with this product. The maximum liability shall be the invoice price of this
product.
2345 A Charleston Regional Pkwy • Charleston, SC 29492
Call 800.343.5319 or 843.881.6560 • www.environmentalexpress.com
Product Information:
Item # Date of Purchase
HotBlock TM Serial #
Please record the serial # of your HotBlock TM here for easy reference. Your serial # is located on the back of your HotBlock TM .
Under Warranty Repair:
If the HotBlock TM should fail to operate within the warranty period (one year from date of shipment) Environmental
Express will repair it and ship it back to the customer at our expense. The remainder of the warranty period will be
honored from the original ship date. Environmental Express will bear the cost of ground transportation both to and from
the customer’s location, and bear the cost of any parts, labor and cleanup required. However, if it is determined that
the damage to the HotBlock
TM was caused by negligence or improper use, this warranty will not apply. The warranty is
also void if the system is used beyond its intended purpose or in the event of any unauthorized repair. In such cases,
reasonable and customary repair charges will apply. Repair charges will be quoted prior to work being done.
Out of Warranty Repair:
If the HotBlock TM fails after the warranty period has lapsed, the repair procedure is as follows: First, notify an
Environmental Express Technical Service Representative of product’s failure and place an order for repair. Whenever
possible, our customer service technician will walk you through possible troubleshooting scenarios which may enable you
to repair your block on site. (See the troubleshooting section of this manual, pages 11-13).
If on site repair is not possible, the customer may return the non-working unit to Environmental Express using
appropriate shipping containers and insurance. Repair charges will be assessed and estimated prior to work being done.
Repair charges will include all freight costs as well as reasonable and customary charges for parts and labor.
Repair Policies
Loaner HotBlocks TM MAY be available during the repair period. There are only a limited number of these units.
A reasonable charge for “cleanup” will be charged if a loaner is issued. The customer will be responsible for all
shipping charges associated with a loaner unit.