Troubleshooting, Repair – BKI MM6 Mobile Merchandiser User Manual
Page 11

Mobile Merchandiser
Maintenance
9
Troubleshooting
Refer to the table below for troubleshooting information. 
 
Problem Cause
Possible
Solution
Well does not heat and lamps 
do not come on 
No Power to the unit.
Check circuit breaker or fuses at building 
power panel. If problem persists, contact 
an authorized BKI service agent for 
corrective action. 
Circuit breaker is off.
Reset the circuit breaker. If problem 
persists, contact an authorized BKI 
service agent for corrective action. 
Lamps on but Well does not 
heat 
Faulty wiring or component 
(thermostat, relay, heating 
element) in heating circuit. 
Contact an authorized BKI service agent 
for corrective action. 
Well heats but Lamps do not 
turn on 
Faulty wiring or component 
in Lamp circuit. 
Contact an authorized BKI service agent 
for corrective action. 
Holding Temperature Not 
Adequate 
Unit and food pans have not 
been preheated. 
Refer to the preheating section on page 5. 
If problem persists, contact an authorized 
BKI service agent for corrective action. 
Faulty wiring or component 
(thermostat, relay, heating 
element) in heating circuit. 
Contact an authorized BKI service agent 
for corrective action. 
Product is below 160
° F
when loaded.
Check product temperature before loading 
the unit. 
Repair
Before replacing any parts, make sure the power has been turned off and the unit has 
cooled down. 
Lamp Replacement
Only use Teflon-coated lamp to prevent glass contamination.
1. Place the Temperature Control Knob to the OFF position.
2. Position the Lamp switches such that they cut the Lamps off.
3. Unplug the cord from the receptacle.
4. Allow the equipment to cool to room temperature.
5. Carefully remove the faulty lamp.
6. Replace with the new lamp.
