Apple TV (1st generation) - Manual (Page 11)

11
DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE
TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR
MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR
LOSS OF THE PROGRAMS OR DATA.
OBTAINING WARRANTY SERVICE
Please access and review the online help resources
referred to in the documentation accompanying this
hardware product before requesting warranty service.
If the product is still not functioning properly after
making use of these resources, please contact the Apple
representatives or, if applicable, an Apple owned retail
store (“Apple Retail”) or AASP located using the
information provided in the documentation. When
contacting Apple via telephone, other charges may
apply depending on your location. When calling, an
Apple representative or AASP will help determine
whether your product requires service and, if it does,
will inform you how Apple will provide it. You must
assist in diagnosing issues with your product and follow
Apple’s warranty processes.
Apple may provide warranty service (i) at an Apple
Retail or AASP location, where service is performed at
the location, or the Apple Retail or AASP may send the
product to an Apple repair service location for service,
(ii) by sending you prepaid way bills (and if you no
longer have the original packaging, Apple may send you
packaging material) to enable you to ship the product
to Apple’s repair service location for service, or (iii) by
sending you new or refurbished customer-installable
replacement product or parts to enable you to service
or exchange your own product (“DIY Service”). Upon
receipt of the replacement product or part, the original
product or part becomes the property of Apple and you
agree to follow instructions, including, if required,
arranging the return of original product or part to Apple
in a timely manner. When providing DIY Service
requiring the return of the original product or part,
Apple may require a credit card authorization as security
for the retail price of the replacement product or part
and applicable shipping costs. If you follow instructions,
Apple will cancel the credit card authorization, so you
will not be charged for the product or part and shipping
costs. If you fail to return the replaced product or part as
instructed, Apple will charge the credit card for the
authorized amount.
Service options, parts availability and response times
may vary according to the country in which service is
requested. Service options are subject to change at any
time. You may be responsible for shipping and handling
charges if the product cannot be serviced in the country
in which service is requested. If you seek service in a
country that is not the country of purchase, you will
comply with all applicable export laws and regulations
and be responsible for all custom duties, V.A.T. and other
associated taxes and charges. For international service,
Apple may repair or exchange defective products and
parts with comparable products and parts that comply
with local standards. In accordance with applicable law,
Apple may require that you furnish proof of purchase
details and/or comply with registration requirements
before receiving warranty service. Please refer to the
accompanying documentation for more details on this
and other matters on obtaining warranty service.
Apple will maintain and use customer information in
accordance with the Apple Customer Privacy Policy
accessible at www.apple.com/legal/privacy.
If your product is capable of storing software programs,
data and other information, you should make periodic
backup copies of the information contained on the
product’s hard drive or other storage media to protect
the contents and as a precaution against possible
operational failures. Before you deliver your product for