Philips 109B407499 - Manual (Page 105)

All Philips monitors are designed and manufactured to high standards and deliver high-quality
performance, ease of use and ease of installation. Should you encounter any difficulties while
installing or using this product, please contact Philips directly to benefit from your Philips F1rst
Choice Warranty. This one-year service warranty entitles you to a swap model on-site within 48
hours of your call being received within the first year of purchase. If you have any problems with
your monitor within the second or third year of purchase, we will repair it after it has been sent to the
service provider at your expense and returned to you within five working days, free of charge.
An extended warranty called Philips F1rst Choice Premium is available in addition to your Philips
F1rst Choice warranty. For more details contact your Philips dealer.
Before contacting Philips, please prepare the following details so we can solve your problem quickly.
Philips type number ●
Philips serial number ●
Purchase date (copy of purchase may be required) ●
PC environment Processor: ●
286/386/486/Pentium Pro/Internal memory ❍
Operating system (Windows, DOS, OS/2, MAC) ❍
Fax/Modem/Internet program? ❍
Other cards installed ●
Having the following information available will also help speed up the process:
Your proof of purchase indicating: date of purchase, dealer name, model and product serial
number. ●
The full address to which the swap model should be delivered. ●
Philips warranty applies provided the product is handled properly for its intended use.
Philips warranty will not apply if it appears during the repair process that:
- the reported failure is caused by improper handling or accidents
- the monitor is not defective and is within the specification
- the monitor has been altered or repaired by non authorised persons
If warranty claims are determined to be invalid, Philips may invoice the customer for all related
repair, verification and transportation costs.
Just a phone call away
Philips customer help desks are located worldwide. You can contact Philips Monday - Friday from
08.00 - 20.00 hrs Central European Time (CET) and on Saturdays and Sundays from 10.00 to 18.00
hrs CET by using one of the toll-free numbers. Click here to access the
F1rst Choice Contact
Information. Or you can reach us via:
Website: http://www.philips.com
United States Guarantee
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