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Troubleshooting guide – Philips SCF312-01 User Manual

Page 13

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23

Lack of, or no suction

No milk being
expressed

Pain in the breast
area when expressing

Milk is drawn up the
Let-down Massage
Cushion

° Check for any damaged pump parts and replace if necessary.
° Check that all the pump components have been assembled

correctly and that the white valve is positioned correctly.

° Ensure that the silicone diaphragm and Let-down Massage Cushion

are fitted securely to the pump body and that a perfect seal is created
around your breast.

° Make sure the Let-down Massage Cushion is pushed far enough

down the center of the funnel. Run your thumb on the flat
surface between each petal to ensure there are no air pockets.

° Make certain that the control handle is firmly in place.

° Ensure the pump is correctly assembled and that suction

is being created.

° Relax and try again, as expression may improve after practice.
° Refer to the ‘Preparing to Pump’ section on page 8.

° You may be squeezing too hard. You do not need to use

all the suction the pump can generate. Try compressing
the handle halfway.

° Try squeezing the handle more gently and remember the 2-3 second

pumping rhythm (refer to ‘Pumping with Your Electronic Breast
Pump’ on page 13).

° Consult your health professional/breastfeeding advisor.

° Try leaning slightly forward so your milk flows easily down the pump funnel

and into the milk container (you can use cushions to support your back).

° Remove and re-fit the Let-down Massage Cushion to ensure it is

firmly attached and pushed far enough down the center of the funnel
(This is easier if assembled while wet).

Troubleshooting Guide

24

Need Help? Call us at 1.800.54.AVENT or visit www.philips.com/AVENT

° The pump must be switched off via the control button in order to

separate these parts. If the batteries go flat mid-pumping, you may
experience difficulty. Replace the batteries or connect the pump to an
electrical outlet. Turn the pump on by holding down the One-touch
Memory Control until the light flashes

ORANGE

and you hear the

pump turn on (this can take up to 5 seconds). When the light turns to
a solid

GREEN

, press and hold the One-touch Memory Control again,

to turn the pump off. The light will go out and you can now disconnect
the pump from the power supply and separate the parts (refer to
‘Disassembling Your Electronic Pump’ on page 6).

° Avoid contact with antibacterial or abrasive detergents/cleaners as they

can damage the plastic. Combinations of detergents, cleaning products,
sterilizing solution, softened water and temperature fluctuations may,
under certain circumstances, cause the plastic to crack. If this occurs,
do not use. The pump body and breast milk containers are dishwasher
safe but food colorings may discolor them. Follow

guidelines in

‘Cleaning and Sanitizing You

r Pump’ on page 7. Keep the product out

of direct sunlight, as prolonged exposure may cause discolouration.

Lost or damaged parts

° Use the spare parts included with your single electronic breast

pump or contact Philips AVENT for replacements. Call 1.800.54.
AVENT or visit www.philips.com/AVENT

° Ensure the pump is correctly assembled and switched on

with the power indicator illuminated

GREEN.

° Make sure the cord between the electrical wall outlet

or battery pack and the pump is correctly connected.

° If using the battery pack, use recommended batteries and

check they are inserted correctly.

Pump not responding

Pump light
flashing

RED

° Pump light flashing

RED

with delays (3 flashes, delay, 3 flashes etc).: If the

pump works properly in Manual Control Mode but does not replicate in
Automatic Mode, the handle rhythm may have been too fast for optimal
milk expression. The machine is set not to follow. Push the control button
to return to Manual Control Mode and use a slower handle rhythm.

If this does not help and the power light still flashes

RED,

the pump has

detected a vacuum fault. Disconnect the power and check the control
handle and diaphragm for obstruction or damage.

° Pump light flashing

RED

continuously: Low battery warning. Replace

the batteries.

Cracking or
discoloration
of pump parts

Difficulties in separating
the control handle from
the pump body

Troubleshooting Guide