Philips DVP3140-37 - Manual (Page 43)

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Problem Solution
Troubleshooting
(continued)
Not able to select some items in the
setup/system menu.
The DVD player does not start
playback.
Picture freezes momentarily during
playback.
Unable to select Progressive Scan on/
off.
Unable to play DivX ® movies.
No sound during DivX ® movies
playback.
An DivX ® movies does not repeat.
Certain DivX ® files does not play or
are skipped.
– Press STOP button twice before selecting the setup/system
menu.
– Depending on the disc availability, some menu items cannot
be selected.
– Insert a readable disc with the playback side facing down.
– Check the disc type, color system (PAL/NTSC) and region
code.
– Check for any scratches or smudges on the disc.
– Press SETUP to turn off the setup menu screen.
– You may need to enter the password in order to change the
parental rating level or to unlock the disc for playback.
– Moisture may have condensed inside the system. Remove the
disc and leave the system turned on for about an hour.
– Disconnect the power cord from the power outlet for a few
minutes. Reconnect the power cord and try to operate again
as usual.
– Check the disc for fi ngerprint/scratches and clean with a soft
cloth wiping from center to edge.
– Check that the output of the video signal is turn to
{ YPbPr }.
– Check that the DivX ® fi le is encoded in ‘Home Theatre’
mode with DivX ® 5.x encoder.
– Check that the DivX ® movie downloaded is a complete fi le.
– The audio codec may not be supported by this DVD player.
– Check that fi le size of the movie does not exceed the fi le size
of the disc during downloading.
– Make sure the fi le name extension is correct. You can check
this using a computer with CD-ROM.
– The player is designed to playback DVD, VCD, CD audio,
MP3 and DivX ® discs only. Other digital audio formats such
as liquid audio, RM (RealMedia), WAV or non-audio fi les like
‘.doc’, ‘.txt’, ‘.pdf’ are not supported.
– Try to play the problem DivX ® files, on a computer. If they
do not work, the source file appears to be corrupt.
– Try to download the file again from a different source, or if
you have created the file yourself, create the file again and
make sure the settings are correct.
Need Help? Visit us at www.philips.com/support
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