BOXLIGHT CP300T User Manual
Page 7
Smart Classroom Operations Guide Academic Computing - College of Charleston
revised: 1/10/2005:jpva
Instructions for Boxlight CP300T
Answer:
If you experience a problem with a computer or peripheral device
in this room, please report it to Helpdesk by calling 953-3375. You
can also email the problem description to
. If
you are at the computer when you place the call, the Helpdesk
operator can help you try to resolve the problem yourself while
you’re on the phone or, alternatively, can generate a work order
that will be forwarded to a classroom support technician.
Be prepared to provide the operator with the following
information:
1) The building, room number and type of classroom
• Smart Classroom
• Laptop Ready Smart Classroom
• Computer Classroom with Multiple
Computer Stations
2) Your name
3) Your contact phone number or email address
4) Which machine is having the problem:
(e.g., “student
station Glebe32” or “the teacher’s station”. Each Student
Computer Station will be labeled with the Station Name on
the top of the Nova Desk).
NOTE: If you are using your personal laptop in a Laptop
Ready Smart Classroom please inform the Helpdesk
technician when placing your call.
Machine Name: ______________________
This station is a:
• Teacher Station
• Laptop Ready Smart Classroom and I am
using my personal laptop
• Student Station
5) A detailed description of the problem:
During the course of the call the Help Desk operator may
enquire of you whether it’s OK for a support person to
come to the room
while your class is in session
. If you
prefer that your class not be interrupted, the support person
will identify a time when the room is not in use and plan to
work on the problem at that time.
At the close of your call to Help Desk, the operator will
inform you of the work order number that has been assigned
to your call. This number will serve as a quick reference to
your call for the both the Help Desk operators and the
support person who responds to your call at the on-site
location.