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Troubleshooting, Chapter 3 – Billion Electric Company TA128 User Manual

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Chapter 3

Troubleshooting

If your Billion mini USB ISDN TA128 does
not work properly, run the Diagnostic
Program to help you identify the problem.

Error

Indication

Possible

Cause

Remedy

1. The

mini

USB

ISDN TA128 is
not ready.

1. Make sure the USB cable

is securely connected to
PC or self-powered USB
hub device.

“USB” LED is
not lit.

or

“Fail” on USB
interface panel.

or

The
CAPI2032.DLL
file cannot start.

2. The PC is not

USB-ready.

2. Examine your PC's

hardware and software for
USB capability.

You are not
allowed to run
this program.

The CAPI2032.DLL
is not from the ISDN
package.

Uninstall and then reinstall the
ISDN device.

A required .DLL
file,
CAPI2032.DLL,
was not found.

The CAPI2032.DLL
is missing.

Uninstall and then reinstall the
ISDN device.