Billion Electric Company BEC 7800(N) - Manual (Page 10)

Quick Start Guide
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Troubleshooting
1. None of the LEDs are on when you turn on the router.
Check the connection between the adapter and the router. If the error persists, you may have a
hardware problem. In this case you should contact technical support.
2. You have forgotten your router login and/or password.
Try the default login and password, please refer to Chapter 3 of the User’s Manual. If this fails,
you can restore your router to its factory settings by holding the Reset button on the back of your
router for 1~2 seconds.
3. Can’t ping any PCs on the LAN.
Check the Ethernet LEDs on the front panel. The LED should be on for a port that has a PC
connected. If it is off, check the cables between your router and the PC. Make sure you have
uninstalled any software firewall for troubleshooting. Verify that the IP address and the subnet
mask are consistent between the router and the workstations.
4. Frequent loss of ADSL linesync (disconnections).
Ensure that all other devices connected to the same telephone line as your router (e.g.
telephones, fax machines, analogue modems) have a line filter connected between them and
the wall socket (unless you are using a Central Splitter or Central Filter installed by a qualified
and licensed electrician), and ensure that all line filters are correctly installed and the right way
around. Missing line filters or line filters installed the wrong way around can cause problems with
your ADSL connection, including causing frequent disconnections. If you have a back-to-base
alarm system you should contact your security provider for a technician to make any necessary
changes.
Product Support and Contact Information
Most problems can be solved by referring to the Troubleshooting
section in the User’s Manual. If
you cannot resolve the problem with the Troubleshooting
chapter, please contact the dealer where
you purchased this product.
Contact BEC
WORLDWIDE
http://www.bectechnologies.com
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BEC 7800(N): V1.00EN