Lenovo 3000 Q100 Desktop - Manual (Page 27)

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Safety and warranty guide
How to Obtain Warranty Service
If the product does not function as warranted during the warranty period, you may
obtain warranty service by contacting Lenovo or an approved service provider.
Each of them is referred to as a “Service Provider.” A list of Service Providers and
their telephone numbers is available at consumersupport.lenovo.com.
Warranty service may not be available in all locations and may differ from location
to location. Charges may apply outside a Service Provider’s normal service area.
Contact a local Service Provider for location-specific information.
What Your Service Provider Will Do to Correct Problems
When you contact a Service Provider, you must follow the problem determination
and resolution procedures specified.
Your Service Provider will attempt to diagnose and resolve your problem over the
telephone, e-mail or through remote assistance. Your Service Provider may direct
you to download and install designated software updates.
Some problems can be resolved with a replacement part that you can install
yourself called a “Customer Replaceable Unit” or “CRU.” If so, your Service
Provider will ship the CRU to you for you to install.
If your problem cannot be resolved over the telephone or remotely, through your
application of software updates or the installation of a CRU by you, your Service
Provider will arrange for service under the type of warranty service designated for
the product under the section titled “Warranty Information.”
If your Service Provider determines that it is unable to repair your product, your
Service Provider will replace it with one that is at least functionally equivalent.
If your Service Provider determines that it is unable to either repair or replace your
product, your sole remedy is to return the product to your place of purchase or to
Lenovo for a refund of your purchase price.
Replacement of a Product or Part
When the warranty service involves the replacement of a product or part, the
replaced product or part becomes Lenovo’s property and the replacement product
or part becomes your property. Only unaltered Lenovo products and parts are
eligible for replacement. The replacement product or part provided by Lenovo may
not be new, but it will be in good working order and at least functionally equivalent
to the original product or part. The replacement product or part shall be warranted
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