KWorld SP1200 - Manual (Page 23)

SP1200
23
FOUR
Troubleshooting
Warning
Under no circumstances should you try to repair the box by yourself, as this is will invalidate the
warranty. Do not open the box as there is a risk of electric shock. If a fault occurs, first check with
points listed below before taking the box for repair. If you are unable to remedy a problem by
following hints, consult your dealer for help.
Problem Solution
Check if the power adapter is properly connected .
Check if the power adapter damaged or not.
No power
Re-connect with HDMI cable or AV cable.
Re-connect power adapter;
Check if the output mode for TV and media box keep the same.
Check if the TV is switched on.
No picture
Adjust the volume.
Check if the cable connect to TV and media player well.
Check that the speakers are connected correctly.
No Sound or
distorted sound
Check if the cable connected well.
Check if your ampli�ier is set correctly
Re-connect power adapter.
Check if the output mode for TV and media box keep the same.
No audio or
digital output
Aim the remote control directly at the sensor at the front of the box.
Reduce the distance to the box.
Replace the batteries in the remote control.
The remote control
does not work
Operations may not be permitted. Refer to the User manual.
Possibility of system halted, re-insert with Power adaptor to restart.
Player does not respond
to some operating
commands during display
The Audio codec may not be supported by the box. You can change to
the supported audio on playing menu.
Check the volume.
Check if the cable connected well.
Check if the output mode for TV and media box keep the same.
No sound during
movies display
The USB �lash drive format is not compatible with the box.
If one of the USB cannot read, please turn off the box and restart it.
The contents of the USB
�lash drive&SD/MMC card
cannot be read
Check if TV output mode is the same with media box.
Check your TV system setup.
Check the volume.
No sound with HDMI
connection
Turn off your palyer, wait 30 seconds, turn it on again, if under HDMI
status, Check if HDMI connection is correct or change another HDMI
cable.Set the output solution of this box into 720P.
The TV screen is
blank and the palyer
LED is blinking