Aastra Telecom MX-ONE 4.2 - Manual (Page 36)

User Guide MX-ONE Messaging Voice Mail 4. 2 Telephone User Interfacee 34
Add introductory comments when forwarding a message
to another voice mail user, such as “I’m forwarding a
message from so-and-so....”
This ”frames” the forwarded message, providing a context
for the recipient. Without an introduction the reciever may
misinterpret the message. Also, if no introduction is
included, the retriever may try to respond to the original
sender, only to inadvertently respond to you instead.
When replying to a message, briefly indicate which
message you are responding to.
Do not assume that the recipient knows which message you
are referring to. You can introduce your response with an
opener, such as “Hi Jim. Responding to your message
regarding the Blake account....”
Recording Personal Greetings
Be sure to record your name and personal greetings.
Callers will know that they have reached the correct
mailbox when they hear your voice. You may want to start
with one of the sample greetings shown below. The busy
greeting is typically recorded once and never changed. Only
use the out-of-office greeting if you are gone; that greeting
remains in effect until you disable it.
Sample standard greeting: “You have reached name>. I’m sorry to have missed your call. Please leave a
detailed message and I’ll return your call.”
Sample busy greeting: “You have reached .
I’m on the phone right now. Please leave a detailed message
and I’ll return your call.”
Sample out-of-office greeting: “You have reached name>. I’m currently traveling on business and will be
returning on . I will be checking my
messages daily. Please leave a detailed message and I’ll
return your call.”
Useful Hints