Reference: troubleshooting, Problems with remote controls, Problems with video output – Arcam DVD Player DV78 User Manual

Page 20

DV78

Reference: Troubleshooting

Problems with remote controls

Problem

Possible cause

Solution

Remote control not working

DVD not selected (CR-314)

Select DVD using the remote’s CD/DVD toggle switch

Batteries not installed, incorrectly
installed, or flat

Check battery compartment and reinstall batteries if necessary

Obstruction between IR lens and
remote control

Remove any obstruction

Player does not respond consistently
to the remote control

The player is not configured to use the
correct remote type

Change the ‘Remote Type’ item on the ‘Operation’ page of the Set-up menu to
the correct type

Player does not respond to a
learning remote control

The remote control has not been
programmed correctly

Reprogram the remote control. If programming from the supplied (ARCAM)
remote control, ensure that the ARCAM remote control is configured to DVD
and not to CD (see above)

Problems with video output

Problem

Possible cause

Solution

No picture!

Incorrect input selected on the TV

Select the appropriate video input on the TV (consult your TV handbook)

Bad video connection from DV78 to TV

Check connections at both ends and, if necessary, try an alternative cable

The player has been put into standby
(the power LED is red)

Press the green button on the remote control to bring the player out of
standby

Progressive scan output from the DVD
player is being used, but the television
(or another device in the signal path)
cannot handle progressive scan input

Press and hold the

STOP

button on the front panel (

not the remote control)

for at least five seconds. The video will change from progressive scan to
interlaced output.

‘Black bars’ are shown at the top
and bottom of the screen

This can occur when a ‘Wide screen’ film is viewed on a 4:3 format television.
Even with a 16:9 format television, ‘black bars’ may still be visible. This is because the DVD being viewed, although
‘Wide screen’, is not in 16:9 format. Many films are in 1:2.35 format, which will not completely fill a 16:9 screen.

Picture is coloured strangely

‘HQ video’ is set incorrectly in ‘Setup’
menu

Enter the ‘Setup’ menu and check the ‘HQ video’ setting (see page 9)

Component or RGB video leads are
crossed

Check wiring between the DV78 and the TV monitor

‘TV system’ is set incorrectly in ‘Setup’
menu

Enter the ‘Setup’ menu and check the ‘TV system’ setting (see page 9)

Picture is ‘jerky’ or shimmers

This occurs when NTSC discs (such
as those from the USA) are played in
a machine where the output is set to
PAL (such as those sold in Europe), or
vice-versa

If your television can handle both NTSC- and PAL-format video, then enter
the ‘Setup’ menu and change the ‘TV system’ setting (on the ‘Video’ page) to
‘Auto’.

The picture freezes for a moment
approximately half way through a
film

This is caused by the player changing
layers on a two-layer disc

There is no fault.
Further information about disc layer changes can often be found on the rear
cover of the disc packaging.

The picture freezes for a moment at
random points in a film

The disc is dirty or damaged

A damaged or dirty disc may cause audio and/or video drop-outs to occur (and
may be accompanied by increased drive noise). Clean or replace the disc.