Sony KDL-32EX40B - Manual (Page 17)

17
Additi
onal
Inform
atio
n
Additional Information
Troubleshooting
The TV will indicate any problems with the STANDBY indicator flashing in red.
When the STANDBY indicator is flashing
The self-diagnosis function is activated.
1
Count how many times the STANDBY indicator flashes between each three second
break.
For example, the indicator may flash three times, go off for three seconds, then flash again three
times.
2
Press POWER on the TV to turn it off, disconnect the AC power cord, and contact
Sony Customer Support (information provided on the front cover) with how many times
the indicator flashes.
When the STANDBY indicator is not flashing
1
Check the items in the tables below. (Also refer to “Troubleshooting” in the i-Manual.)
2
If the problem persists, contact Sony Customer Support (information provided on the
front cover).
Condition Explanation/Solution
Picture
There is no picture (screen
is dark) and no sound. • Check the antenna/cable connection.
• Connect the TV to the AC power, and press POWER on the TV.
• If the STANDBY indicator lights up in red, press POWER on the
remote control.
Tiny black dots and/or
bright dots appear on the
screen. • The screen is composed of pixels. Tiny black dots and/or bright
dots (pixels) on the screen do not indicate a malfunction.
General
The TV turns off
automatically (the TV
enters standby mode). • Check if the Sleep Timer, Timer, or Idle TV Standby is
activated.
• The Auto Shut-off function may be set to On. If Auto
Shut-off is activated and TV receives no signal, the TV will
automatically enter standby mode in 15 minutes. Check Auto
Shut-off is activated under Eco feature of this TV.
The remote does not
function. • Replace the batteries.
• Your TV may be in SYNC mode. Press SYNC MENU, select TV
Control and then select Home (Menu) or Options to control
the TV.
The Parental Lock/
Parental Control
Settings password has
been forgotten. • Enter 4357 for the PIN code after selecting Password in
Parental Lock of Preferences in the Settings menu. (PIN
code 4357 is always accepted.)
Sound is heard when
turning on the TV or
inserting a disc into the
built-in BD player. • It is a sound of the built-in BD player working and not a
malfunction.